Data Protection

MRTM88 Privacy Policy – Your Personal Data Protection

At MRTM88, your privacy is more than a legal obligation — it is a responsibility we take seriously every day. Learn how we handle your personal information with transparency and accountability.

Our Privacy Commitment to You

Six core principles that shape how MRTM88 manages and protects every member's personal data.

Industry-Grade Encryption

All data transmitted between your device and MRTM88 servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.

No Data Selling

Your personal data has never been and will never be sold to third parties for marketing purposes. Your information is used solely to improve your experience on our platform.

Secure Data Storage

Your data is stored in a protected server environment with strict access controls, regular backups, and 24/7 security monitoring by our experienced technical team.

Full Control Is Yours

You have the right to access, correct, or request deletion of your personal data at any time. We handle every request promptly and transparently.

Legal Compliance

MRTM88 fully complies with Malaysia's Personal Data Protection Act (PDPA) and relevant international data protection standards to ensure your privacy rights are protected.

Immediate Breach Notification

Should any security incident involving your data occur, we will notify you within the stipulated timeframe and take immediate remediation steps without delay.

Last updated: 1 January 2026. Please check this page periodically for the latest changes.

This Privacy Policy explains how MRTM88 ("we", "Platform", or "MRTM88") collects, uses, stores, and protects your personal information when you use our website, mobile app, and all services we offer. By using MRTM88 services, you agree to the collection and use of information as described in this Privacy Policy.

1Introduction

MRTM88 is committed to protecting the privacy of all members and users of our platform. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards. We believe privacy is a fundamental right of every individual, and we handle your data with full responsibility, transparency, and respect.

This policy applies to all information collected through our official website at mrtm88.pro, the MRTM88 mobile app, and any interactions you have with our customer support team via Live Chat, email, or other communication channels we provide.

If you have any questions regarding this Privacy Policy, you may contact our Data Protection Officer via the email address listed at the bottom of this page.

2Personal Data We Collect

2.1 Information You Provide Directly

When you register an account, use our services, or contact us, we collect the following information:

  • Identity information: Full name, date of birth, identity card number or passport number.
  • Contact information: Email address, mobile phone number, and residential address.
  • Financial information: Bank account number, bank name, and e-wallet details for deposit and withdrawal processing.
  • KYC verification documents: Copy of identity card, passport, utility bill, or other verification documents required for the Know Your Customer process.
  • Login information: Username and password stored in encrypted (hashed) form.

2.2 Information Collected Automatically

When you use our platform, certain information is collected automatically:

  • IP address and general location information (country/city).
  • Device type, operating system, and web browser version used.
  • Pages visited, time of visit, and navigation patterns within the platform.
  • Logs game activity including wagering, wins, and losses.
  • Cookie data and device identifiers for authentication and security purposes.
We only collect data that is strictly necessary to provide a safe and efficient service. We do not collect sensitive personal data such as health information or religious beliefs.

3How Your Data Is Used

MRTM88 uses the personal data collected for the following purposes:

1

Account Management & Verification

Create and manage your account, verify identity through the KYC process, and ensure login security with two-factor authentication (2FA).

2

Financial Transaction Processing

Securely process deposits and withdrawals, verify bank account ownership, and detect any suspicious financial activity.

3

User Experience Improvement

Analyse usage patterns to improve the platform interface, personalise game recommendations, and tailor promotional offers relevant to your preferences.

4

Security & Fraud Prevention

Detect and prevent unauthorised access, collusion, money laundering, and other fraudulent activities that could compromise the security of the platform and other members.

5

Service Communications

Send important notices related to your account, policy updates, promotional information (with your consent), and responses to customer support enquiries.

6

Legal & Regulatory Compliance

Fulfil legal obligations including AML (Anti-Money Laundering) requirements and reporting to relevant authorities as required by law.

4Data Sharing with Third Parties

MRTM88 does not sell, rent, or share your personal data with any third party for commercial marketing purposes. However, we may share your information in the following limited circumstances:

  • Payment service providers: To securely process your deposit and withdrawal transactions. These providers are bound by strict confidentiality agreements.
  • Game software providers: Limited information required to allow you to access third-party games integrated within our platform.
  • Legal authorities: When we are required by law, court order, or enforcement agencies to disclose information.
  • Audit and compliance companies: For financial audit and regulatory compliance purposes, with very limited disclosure scope.
  • Technical infrastructure providers: Cloud service providers that store your data in a secure, controlled environment.
All third parties we work with are required to comply with data protection standards equal to or higher than our own. We take responsibility for ensuring your data remains safe in their hands.

5Data Storage & Security

5.1 Retention Period

Your personal data is retained for as long as your account is active or as needed to provide our services. After account closure, we will retain certain information for a period required by law (typically 5–7 years) for legal compliance and the resolution of any disputes that may arise.

5.2 Security Measures

MRTM88 implements multiple layers of technical and organisational security to protect your data:

  • 256-bit SSL/TLS encryption for all data transmissions.
  • Passwords are stored in hashed form using the bcrypt algorithm.
  • Role-based access control (RBAC) — only staff who require access to your data are permitted to do so.
  • 24/7 security monitoring and intrusion detection system (IDS).
  • Regular penetration testing conducted by independent security experts.
  • Daily data backups stored at geographically separate locations.
While we take all reasonable measures, no security system is 100% impenetrable. We recommend using a strong, unique password and enabling 2FA for added protection.

6Cookies & Tracking Technology

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognise you on future visits and provide a smoother, more personalised experience.

6.2 Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
  • Performance Cookies: Gather information on how you use the platform to help us improve our service quality.
  • Functional Cookies: Store your preferences such as language, region, and display settings.
  • Analytics Cookies: Used to understand aggregate usage patterns for platform improvement purposes.

6.3 Managing Cookies

You can manage or delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality or your experience on our platform.

7Your Privacy Rights

As an MRTM88 member, you have the following rights regarding your personal data:

Your Rights Description How to Exercise
Right of Access Request a copy of the personal data we hold about you. Contact customer support with a written request.
Right to Rectification Request correction of inaccurate or incomplete data. Update directly in your profile settings or contact support.
Right to Erasure Request deletion of your personal data subject to legal obligations. Submit a written request to our privacy team.
Right to Restriction Request that we restrict the processing of your data under certain circumstances. Contact us with the specific details of the restriction you require.
Right to Portability Request your data in a machine-readable format for transfer. Submit a formal request to our technical team.
Right to Object Object to the processing of your data for direct marketing purposes. Unsubscribe via the link in the email or contact support.
We will process all privacy rights requests within 30 business days of receipt. Complex requests may require additional time, and we will notify you should this be the case.

8Children's Data

MRTM88 services are strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.

Should we discover that a child's personal data has been collected without the knowledge or consent of a parent or legal guardian, we will take immediate steps to delete the information and close the account in question.

If you are a parent or guardian and believe your child has registered an account on our platform, please contact our customer support immediately for further action.

9Third-Party Links

The MRTM88 platform may contain links to third-party websites or services such as game providers or payment partners. This Privacy Policy applies solely to the MRTM88 platform.

We are not responsible for the privacy practices of those third-party websites or services. We encourage you to read the privacy policy of every site you visit. In most cases, your interactions with game providers within our platform are governed by data-sharing agreements that ensure an equivalent level of protection.

10Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO):

  • Email: [email protected]
  • Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform.
  • Response time: Within 3 business days for general inquiries; 30 days for formal data rights requests.
You also have the right to file a complaint with Malaysia's Personal Data Protection Department (PDPD) if you believe your privacy rights have been violated and we have failed to address them satisfactorily.

11Amendments to the Privacy Policy

MRTM88 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Any changes will be published on this page with an updated "Last Updated" date.

For material changes — those that significantly affect how we use your personal data — we will send a notice to the email address registered with your account or display a prominent notice on the platform at least 14 days before the changes take effect.

Continued use of the MRTM88 platform after the effective date of any changes constitutes your acceptance of the amended Privacy Policy. If you do not agree with the changes, you have the right to close your account before they take effect.

Join mrtm88 with Complete Confidence

Your privacy and security are always our priority. Register an account today and enjoy a safe, trusted, and exciting online entertainment experience alongside millions of members across Malaysia.

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